We run warehouses for a living, so this is the bit we're good at.
Dispatch Times
Everything is printed to order. Most orders leave within two business days; larger or multi-colour orders can take up to four. You'll get a tracking number as soon as it's on its way.
Postage Rates
Free Standard Shipping for all orders over $60
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard (Australia-wide) | $10 | 2-7 business days after dispatch |
| Express (Australia-wide) | $15 | 1–3 business days after dispatch |
| International | $30 | 8-10 business days after dispatch |
Delivery estimates come from Australia Post and aren't guaranteed — remote areas take longer, international deliveries can vary depending on your country and December is December.
Lost or Damaged in Transit
If your parcel is damaged on arrival or hasn't turned up within 10 business days of the estimated delivery date, email us at hello@ruandrita.com.au with your order number and we'll chase it or send a replacement.
Change of Mind
If it's not right, send it back within 14 days of delivery, unused and in its original condition, and we'll refund the purchase price. Return postage is on you unless the item was faulty or we sent the wrong thing.
Because every piece is printed for your order specifically, we can't accept change-of-mind returns on custom colours, personalised pieces or bulky party packs. Faulty items are always covered — see below.
Faulty or Broken Items
If something arrives broken, or a joint gives out under normal use, tell us and we'll replace it. Send a photo to hello@ruandrita.com.au with your order number — you generally won't need to post the item back.
This applies for 3 months from delivery. It doesn't cover pieces that have been left in a hot car, chewed, deliberately pulled apart or run over — but tell us anyway, because we'd rather sell you a cheap replacement than have you go without.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights. The change-of-mind window above is offered in addition to them.
How to Start a Return
Email hello@ruandrita.com.au with your order number and what's wrong. We'll reply within 2 business days with next steps and, where a return is needed, the address to send it to.